10 articles in this category.
Manual support docs break the moment your product changes. Here’s a simpler way to keep answers accurate by turning real support conversations into documentation inputs instead of extra admin work.
Your best support writing is already sitting in your sent folder. Here’s how to turn real replies, edits, and patterns into faster, more accurate future drafts without sounding like a generic bot.
A practical 10-minute system for triaging, replying to, and learning from App Store and Google Play reviews without sounding robotic or letting support work take over your day.
Support teams no longer need static canned responses and messy docs. A better system turns your best replies into living support knowledge that stays useful, personal, and fast.
Learn a practical, low-effort workflow to train SupportMe’s drafts to sound like you—using a single intentional edit. Includes examples, pitfalls, and a simple “edit rubric” that improves tone, clarity, and consistency over time.
Shipping product changes also means shipping support changes—macros, help docs, and “known issues” replies. Here’s a practical workflow to update support fast while keeping a consistent, human voice.
Drafts are cheap. Sent replies are permanent. Here’s a practical way to review what changed—fast—so you can ship better support answers, keep your voice consistent, and teach your tooling what “good” looks like.
Faster support doesn’t have to mean robotic replies. Here are practical, founder-friendly systems—triage, templates, SLAs, and human-in-the-loop AI—that cut response time while keeping your tone consistent.
A practical, 10-minute workflow to ship support replies that sound like you—without burning an hour per ticket. Includes quick triage, reusable templates, and a safe way to use AI without losing control.
Most support tools optimize for speed. This post explains the quieter lever: learning from your edits so AI drafts sound like you—without losing accuracy, trust, or your time.